How to Contact Our Customer Service
You have several options to get in touch with our Customer Service team.
The fastest and most convenient method is CRYPE.
✅ Recommended: Customer Service via CRYPE
With CRYPE you can:
- Send messages to our Customer Service team
- Speak directly with our staff via video call
- Explain your issue live using screen sharing if needed
How to get started:
- Download the app here: Download CRYPE
- Open the app and search for “VEPRO Customer Service”– or enter the CRYPE ID directly: 1606317632354327
☎️ Phone Support
You can also reach us via our support hotline::
+49 6157 800688
Incident Report via This Website
To help us assist you quickly and assess the urgency of your request, it is very important that you complete the incident report form below.
✉️ Email Support
You can also send us an email at:
support@vepro.com
VEPRO Ticketsystem
Alternatively, you may use our ticket system:
https://support.vepro.com/en/support/login
⚠️ Important Notice Regarding Incident Reports
Bei jeder neuen Anfrage ist immer ein vollständig ausgefülltes Störungsmeldungsformular erforderlich.
- Download the form HERE
- Complete it in full
- Send it to us via:
- CRYPE
- or directly through this websitee
Requests submitted without a fully completed incident report form cannot be processed.
"A precise incident report is already half the elimination"
Exactly filling out this incident report you will enable us to quickly rectify the problem.
Service times:
Mon. to Fri. 8:00 am to 6:00 pm (with the exception of public holidays in Hesse)
Outside normal service hours, we handle emergencies for our customers
with 24/7 service contract.
Please always send the fault message AND call: +49 6157 800688
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